Shipping & Return Policy
Order Confirmation
After placing your order, we will send you an email confirming your order, and your shipment will be dispatched within 1-2 working days.
Shipping Your Order
All orders placed Monday-Friday before 3pm CST will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will be shipped the same business day. All orders placed after the cutoff time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Shipping Options
Fast (UPS Ground): FREE for all Yoga Mats
Faster (UPS 2nd Day Air®): $15
Fastest (UPS Next Day Air®): $25
Please note: we do not ship to PO Boxes and International Addresses at this time.
Tracking Your Order
After dispatching your order, we will send you an email containing your tracking information along with a link for package tracking. Please refer to the tracking details for your anticipated delivery date and time.
Return Policy
At Leaflow, your satisfaction is our top priority. If you’re not completely happy with your order for any reason, please contact us immediately. We are committed to resolving any issues to ensure your satisfaction.
Return Policy
You have the flexibility to return your Leaflow product for a refund or exchange within 14 days of delivery, provided the item is unused and returned in a salable condition with all original packaging intact.
- Refunds or exchanges are not applicable to sale items unless the product is faulty.
- “Salable condition” means the product is unworn, undamaged, and suitable for resale.
Return Eligibility
- Customers are responsible for the return label fee for non-faulty returns.
- Handling charges for damaged packaging will be transparently communicated on a per-product basis.
Return Process
Contact us to initiate the return process and receive easy-to-follow packaging instructions. For non-faulty items, customers cover the cost of gift wrap, initial shipping, return shipping, and replacement shipping. Retain proof of receipt and insure the goods for their full value during the return journey to us. Let’s work together to make returns environmentally sustainable and minimize unnecessary resource wastage.
Incorrect Address Returns
If an item is returned due to an inaccurate address entered during checkout, the buyer bears the responsibility for the re-shipping expenses to the correct address. If the item is not re-shipped to the customer, we reserve the right to withhold the original shipping cost paid when issuing a refund to the buyer.
Lost items resulting from an incorrect address entered at checkout are the responsibility of the buyer and will not be eligible for a refund.
Exceptions
Our return policy does not cover damage caused by improper use, accidents, or extensive sun exposure for natural rubber mats.
Have questions or need more details? Please reach out. We’re here to help and ensure your satisfaction with our products.
